Refund and Returns Policy
Refund & Returns Policy
Better Natural Treats
At Better Natural Treats, we’re proud to dispatch most orders the same day. If something isn’t right, we’ll do our best to resolve it quickly and fairly.
30-Day Returns Policy
We offer a 30-day returns period from the date of delivery.
To be eligible for a return:
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Items must be unused
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Items must be unopened
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Items must be in their original, sealed packaging
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Items must be in resellable condition
Due to food safety and hygiene regulations, we cannot accept returns of opened or used treat products.
This does not affect your statutory rights.
Non-Returnable Items
For health and safety reasons, we cannot accept returns of:
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Opened treat bags
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Perishable goods
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Items that have been tampered with
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Products not in their original packaging
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
Email: hello@betternaturaltreats.co.uk
Please include:
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Your order number
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Clear photographs of the issue
We will arrange a replacement or full refund at no additional cost to you.
Refund Process
Once your returned item is received and inspected, we will notify you by email.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 working days for funds to appear
Original delivery charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return postage costs unless the product is faulty or incorrect.
We recommend using a tracked service, as we cannot guarantee receipt of returned items.
Returns should be sent to:
Better Natural Treats
Unit 1 Carr Lane Business Park
Carr Lane
Hoylake
Merseyside
CH47 4AZ
United Kingdom